NMLS# 2948

Wyndham Capital Mortgage

Lender Summary:

At Wyndham Capital Mortgage, Inc., we believe the convenience of technology is no substitute for great personal service. Our focus is to provide every customer with the best programs that are tailored to help them achieve their personal financial goals. As no two mortgages are exactly the same, our knowledgeable and professional loan officers will work to design the loan program that best fits each customer's needs.

Positioned at the forefront of mortgage technology, Wyndham Capital Mortgage, Inc. possesses a streamlined, automated underwriting process that creates savings in terms of time and money for every customer. Additionally, it allows for the quality and speed of service that can potentially get a customer's loan closed in as little as seven business days. Lastly, as our satisfied customers have learned, our loan officers pride themselves on being available to answer their questions or quickly get an update on the status of their loan, resulting in an empowering and rewarding lending experience.

What they're saying

1439 Reviews
(4.39 of 5)
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

(2 of 5)

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Gladys from CHICAGO, IL


(2 of 5)

Awful customer experience - amateur company

This was the worst experience ever. It was like they had never gone through the process before. I could not get a complete list of the documents required. Every other day it was a new request. The appraiser that they hired made so many mistakes I had to send in corrections and then during the underwriting process they had to go back and make more corrections. Wyndum would continue to ask for copies of documents over and over again. There were many documents that I had to send 3 and 4 times because they "lost" them or was not filed correctly, we went through 4 different people through the process. I would NEVER use them. Awful experience!!

stacy from Chula Vista, CA


(2 of 5)

Slow & Clueless

A good rate but a very frustrating process, constant delays, decisions made then changed, overwhelmed underwriting team with 3 week back log, rookie mistake related to Texas law that caused an additional 2 week wait. Closing happened almost 6 weeks after it should have. Courteous and professional, but not very knowledgeable and no sense of urgency. Would not recommend.

Jacob from Dallas, TX


(2 of 5)

UNremarkable

The person I worked with was uninformed and seemed to lack knowledge about loan options and products. They could not respond to my questions and assist me.

SacramentoKing from Sacramento, CA


(2 of 5)

Lender is not upfront

They were not upfront. Learn from my mistake... I trusted the loan officer that my zero point rate is an option before closing the loan because he convinced me to initially sign the Good Faith Estimate with higher rate plus lender's credit. After running my numbers, the lower interest is favorable for me and asking for it now, I'm being charge points. It looks like they are only good in their words at the beginning so please be careful dealing with this lender.

FloridaBuyer from Tampa, FL


(2 of 5)

Disappointing results

The staff was responsive and courteous and a pleasure to work with. However, when it came time to fund the loan there was a delay that no one knew why. I was charged 10 days interest when the funds were not available to me. So I have paid interest on money that was not at my disposal, and despite being told I would receive a refund, three weeks have passed. For this reason I would not recommend Wyndham.

dsminSF from San Francisco


(2 of 5)

Friendly But Non-Responsive

Initially, the Mortgage Broker was very friendly and assertive. Once the paper work was filled out and closing on the loan was eminent, it became increasingly difficult to reach the broker. I had to initiate all phone calls. It seemed as if I had to call to make the process move forward. It took four weeks to get a copy of my closing documents and the payoff for my credit card.

jlreview from Denver


(2 of 5)

Refinance

The customer service was poor and all I kept receiving was automated emails generated by their email server. When I did speak to a rep, he did not call me back when he said he would and could not definitively give me a decision on what options were available since it was a jumbo loan. When I advised them I was choosing another lender, I received another automated email asking me for the obligatory "another chance" to assisting. How about picking up the phone and calling to discuss options? If your struggling to find a lender to meet my needs, just tell me. There is no need to drag and out and make empty promises.

ASHCAR00 from North Carolina

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Wyndham Capital Mortgage

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Wyndham Capital Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

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